GDPR Policy

At W & T Services Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, store, and protect your personal information.

1. Data Controller

W & T Services Ltd is the data controller responsible for your personal data.
Contact Information:

• Email: info@wandtservicesltd.com
• Phone: 07970150931

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Business Information: Company name, job title, and business address.
• Service Details: Information related to the services you request or inquiries you make.
• Payment Information: Billing details for processing payments (handled securely by third-party payment processors).
• Technical Data: IP address, browser type, device information, and website usage data collected via cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services.
• To process payments and invoices.
• To communicate with you regarding your inquiries, bookings, or feedback.
• To improve our website and services through analytics.
• To comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under a contract with you (e.g., providing services).
• Legitimate Interests: To improve our services and website functionality.
• Consent: Where you have given explicit consent (e.g., for marketing communications).
• Legal Obligations: To comply with applicable laws and regulations.

5. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, IT support).
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure all third parties comply with GDPR and have adequate data protection measures in place.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typical retention periods include:

• Service Data: 7 years for tax and accounting purposes.
• Marketing Data: Until you withdraw consent or opt out.
• Technical Data: Up to 2 years for website analytics.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request restriction of processing under certain conditions.
• Portability: Request transfer of your data to another controller.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent at any time (where applicable).

To exercise these rights, contact us at info@wandtservicesltd.com or 07970150931.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data.
• Regular security audits and updates.
• Restricted access to personal data on a need-to-know basis.

Despite our efforts, no system is completely secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

9. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this GDPR Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

12. Contact Us

For questions, concerns, or requests regarding this GDPR Policy or your personal data, please contact:
W & T Services Ltd
Email: info@wandtservicesltd.com
Phone: 07970150931